Privacy Policy
Eden West Catering · edenwestcatering.com
Effective date: October 28, 2026. This policy explains what Eden West Catering collects through edenwestcatering.com, our booking calendar, our phone lines and our text messages, how we use it, and the choices you have. It applies to website visitors and to customers in Maryland, Washington DC, Delaware and Northern Virginia.
Who we are and how to reach us
Eden West Catering is a catering company at 8402 Georgia Ave, Silver Spring, MD 20910. Call 844-785-0800 to reach us. Our line is answered by an AI receptionist named Candace and by our staff, and we schedule consultations with our Executive Chef. Questions about this policy can go to that phone number or to the mailing address above.
Information we collect
| Category | Examples | Why we hold it |
|---|---|---|
| Contact details | Name, email address, phone number | To answer your inquiry and confirm your booking |
| Event details | Event type, event date, guest count, venue, menu preferences | To prepare an accurate catering quote |
| Appointment details | Consultation date and time, notes from the Executive Chef | To run and follow up on your consultation |
| Messages and calls | Text messages, call recordings and transcripts handled by our virtual receptionist | To respond, keep a record and improve service |
| Website and advertising data | Pages viewed, cookies, UTM campaign values, advertising source | To measure and improve our marketing |
How we collect information
- Website forms and booking calendar. You enter your own details when you request a quote or book a consultation.
- Phone calls. Calls to 844-785-0800 are handled by our AI receptionist, Candace, and by our staff, and may be recorded or transcribed.
- Text messages. If you opt in, we exchange messages about your inquiry, appointment or event.
- Advertising and analytics. Cookies and campaign parameters such as UTM values show which ads and pages brought you to us.
How we use information
- Respond to your inquiry and answer your questions.
- Schedule consultations with our Executive Chef, and send appointment confirmations and reminders.
- Prepare catering quotes and provide the services you book.
- Send service messages about your event, and marketing messages only where you have consented.
- Measure and improve our website, our advertising and our menus.
Text messaging and SMS consent
We never share or sell text‑message opt‑in data
Mobile phone numbers, text‑message opt‑in data and consent are never shared with or sold to third parties or affiliates for their marketing or promotional purposes. The only exception is service providers who help us deliver messages, and they may not use that information for their own purposes.
You opt in by checking the optional consent box on our website forms or booking calendar, or by texting a keyword where we offer one. Consent to marketing texts is never a condition of booking a consultation or buying from us, and you can reply STOP at any time to stop the messages.
Sharing with service providers
We share information only with providers who help us run the business: customer relationship management and messaging providers, email providers, payment processors, analytics providers and advertising platforms. They receive only what they need to perform their service, and they are not permitted to use it for their own marketing.
We do not sell personal information
We do not sell, rent or share your personal information with lead generators or data brokers. A policy that suggests text‑message consent can be shared, rented or sold fails carrier review, so we state the position plainly here.
How long we keep information
We keep inquiry and event records for as long as we need them to serve you and to meet our accounting obligations, then delete or anonymise them. Call recordings and transcripts are kept for a shorter period for quality and training. Text‑message records are kept while you remain opted in and for a reasonable period after you opt out.
How we protect information
We use access controls, encryption in transit and contractual safeguards with our providers. No system is perfectly secure, so we cannot promise absolute security, but we limit access to the staff and providers who need it.
Your rights and choices
- Access and correction. Ask us what we hold about you and ask us to correct anything that is wrong.
- Deletion. Ask us to delete your personal information, apart from records we must keep by law.
- Opt out of marketing. Call 844-785-0800, or use the unsubscribe link in any marketing email.
- Stop text messages. Reply STOP to any message. STOP, END, CANCEL, UNSUBSCRIBE and QUIT are all recognised, and we send a confirmation.
- Cookies. Block or delete cookies in your browser settings, though some site features may then work less well.
Cookies and tracking
Our website uses cookies and similar technologies, including analytics and advertising cookies that record UTM campaign values and the pages you visit. We use them to understand how visitors find us and to improve our marketing. You can control cookies through your browser.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, call 844-785-0800 and we will delete it.
Privacy rights for Maryland, DC, Delaware and Virginia residents
If you live in Maryland, Washington DC, Delaware or Virginia, you may ask to see the personal information we hold about you, ask for a copy, ask us to correct or delete it, and ask us to stop using it for marketing. Virginia residents may also appeal a decision we make on a request. We do not sell personal information. Call 844-785-0800 to make a request, and we will respond within the time the law allows.
Changes to this policy
We may update this policy as our services or the law change. The effective date at the top shows when it last changed, and material changes will be posted on this page.
Contact us
Eden West Catering, 8402 Georgia Ave, Silver Spring, MD 20910. Phone 844-785-0800. We answer questions about this policy and about your information at that number and address.
Your Privacy Choices
Accept All Cookies shares your visits with all six platforms above. Accept Standard Cookies shares them with Meta, Google, TikTok and Nextdoor only. Accepting one of the two is a condition of using this website; if you choose Do Not Accept, the site will not be available to you. You can switch between the two at any time with the buttons above.